What We Collect and Why We Keep It
When you open an account, we collect the details you submit — name, contact information, and the payment method you use to fund your wallet. If you deposit through bKash, Nagad or Rocket, we record the transaction reference and amount to reconcile your account balance and
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process withdrawals. We do not store your mobile wallet PIN or full card number. We collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect unusual login attempts. If you contact support, that conversation is
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logged against your account. We retain your data for as long as your account is active and for a period after closure as required by applicable law. You can request a copy of your data or ask us to delete it by writing to our support
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team. Availability of certain features depends on your local law and eligible regions. We do not share your personal data with third parties for marketing purposes.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.